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February 2nd, 2010 | Author: admin

The bag is beautiful and soft, but has a very strange, strong odor that is not going away. I have researched online and it seems the odor is from the tanning process used on the leather.

However, what I REALLY would not recommend is purchasing this product from Creative Products. I was asked to review them as a seller and put much the same review as above. Then I was contacted by this seller and was TOLD to remove my prior feedback, even though they agreed with my observation that the bag had a strange odor from the tanning process. I was instructed that this was a place for review of their services and not a product review. I perceived the email as very pressuring. As I scrolled through their feedback, I noticed this was their response to most neutral/negative feedback. I think it’s very poor customer service that they are more concerned with their status on Amazon than customer satisfaction and the quality of the products they sell. I wished to change my feedback of them as a seller to negative because I will not do future business with an entity that instructs me on how to leave an opinion. That is very condescending treatment of your customers.

However, I removed the feedback with the hopes to leave new feedback. Creative Products is probably aware that once feedback is removed, a buyer cannot leave new feedback. I was not aware of this when I removed my feedback, although I should have guessed when Amazon encouraged me not to delete feedback even if pressured by a seller. This left me with a very negative impression of Creative Products.